Get Safe Online – Safe Tickets Campaign
George and Georgina are very unhappy because they’ve fallen victim to ticket fraud. They responded to an ad on social media, paid by bank transfer and waited for the tickets to arrive, but none did, and the seller disappeared. They’d lost their money and the chance to see their favourite band. This happens to thousands of music, sports and other fans every year who get tricked into buying fake or non-existent tickets.
Follow our expert ticket buying tips:
- Buy tickets only from the venue’s box office, sports club, promoter, official agent or reputable ticket exchange sites.
- Consider that tickets advertised on any other source such as auction sites, social media and fan forums may be fake or non-existent, however authentic the seller may seem and whether they’re advertised below, above or at face value.
- Never pay for tickets by bank transfer, even if you’re desperate to get hold of them. The responsibility for losses lies with you, not anybody else, including your bank.
- Consider paying by credit card to get additional protection over other payment methods.
- Double-check all details of your purchase before confirming payment.
- Don’t be tempted to click on social media, text or email links or attachments offering tickets, as they could link to fraudulent or malware sites.
- Before buying online, check that the page is genuine (carefully enter the address yourself, not from a link) and secure (https and a locked padlock), and log out when you’re done.
- Check sellers’ privacy and returns policies.
- Keep receipts until after the event.
However desperate you are to get into a gig, festival or game, don’t buy tickets from anyone apart from official vendors, the box office or reputable fan reseller sites.