Revised GTR services and update on COVID-19 response

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This is the latest statement from Angie Doll who is Managing Director, Southern and Gatwick Express and GTR Executive lead on COVID-19 and is explaining the future plans of the local train services.
GTR is the parent company of Southern rail who run the local services so these changes apply to all services:-

” I am writing to update you on preparations at Govia Thameslink Railway (GTR) for the introduction of the revised timetable from Monday 30 March 2020 as part of our support for the Government’s response to coronavirus.  
 The train service due for introduction on Monday 30th March is a revised Sunday service pattern with extra trains in the early mornings and evenings across the network. I am confident that it will deliver for the emergency and other key workers where it is an essential service. We will continue to monitor passenger loadings and revise calling patterns and services as necessary. 

We are taking steps to ensure that our service is as resilient as possible and for example, have suspended the Gatwick Express service between London Victoria and Gatwick Airport. This will enable our Gatwick Express trains and crew to provide additional support to Southern services across the network.  

I would like to especially thank the stakeholders who have been in touch this week to help shape our plans, and while we cannot meet all requests, the service will be as resilient as possible when people need it most. Journey planners such as will be updated this weekend.  

Awareness campaign  This week, our communications team has focused on ensuring that those who need to travel have the information that they need and that we are supporting the Government’s message that customers should only travel if absolutely essential. To this end, this briefing includes details of both our materials and a wider rail industry campaign which may be of interest.  

Refunds  This update also details new enhancements to support customers to obtain refunds, including the ability to back-date season ticket refunds, as well as the extension of refunds to part-used sets of carnet tickets following discussions with the Department for Transport.  

Landslides update  Finally, behind the scenes, our colleagues at Network Rail continue to deliver essential engineering projects and while subject to final confirmation, the railway to East Grinstead is expected to reopen on Monday following repairs to five different landslip sites along the route. This will provide a major boost to key workers relying on the railway and we are hugely grateful for the team’s work under increasingly difficult conditions.”