From the 15 June the wearing of a covering became mandatory and since then our role has been to encourage and enable passengers to do this. We are reminding users of the need with customer communications online and then during the journey using posters and announcements. We’ve been actively encouraging take up with face covering ‘hand out’ sessions at stations, and by installing face covering vending machines at larger stations such as Eastbourne and Brighton.
We are regularly promoting the use of face coverings alongside other social distancing measures, such as hand washing or sanitising, to help engage with our passengers about this new way of travelling. We will continue to do this as we want to help widen take up among those using the railway now, and also those returning to the service in the coming weeks.
We know from your feedback, that passengers are frustrated when they are wearing face coverings and they see others that are not. As a result, this week we have been putting up additional posters on all our trains with a new red design and stronger text (shown below) and the British Transport Police is stepping up its enforcement activity.