Statement on behalf of Eastbourne Borough Council and Lewes District Council

During these unprecedented times Councils are sharing regular updates about their services that residents in Eastbourne and Lewes district rely on.

The main message today is that needy residents are being helped as usual.  Office based teams are responding to enquiries via emails and talking to residents on the phone, while Neighbourhood First officers are out and about in local communities.

However, there are inevitably adjustments to services and key information to highlight, so it’s important that these messages are communicated in a timely way.

You can also chat live with an adviser via a live chat on the website.  If you do not have online access or are vulnerable, please do contact by telephone on 01273 471600 (Lewes) or 01323 410000 (Eastbourne).

  • It’s business as usual for household waste and recycling collections but there will be no collections of bulky waste at this time e.g. appliances and furniture.
  • Council reception areas remain open, but residents are encouraged to contact the council through the website  and via email and they have increased the number of advisers able to answer questions by live chat on the website.
  • THey are operating a two-metre social distancing zone around the main reception desks that people cannot enter until they have been spoken to – this is for the welfare of the staff and to allows to remain open for customers.
  • Phones will be installed outside 1 Grove Road and Southover House for residents who want to speak to a council officer but want to remain outside each building.
  • The frequency of cleaning has been increased in all offices and receptions with a focus on touch points.
  • The Congress Theatre, Devonshire Park Theatre, Welcome Building, Stage Door Public House, Pavilion Café and Story of Eastbourne Exhibition are now closed until further notice.
  • Tourist Information Centres in Eastbourne and Lewes will close until further notice.
  • There is more information available on the government website – – where you will find information from Public Health England and details of support for workers, businesses and benefit claimants.
  • Follow on Twitter @LewesDC and @EastbourneBC to receive the latest updates.