With High Street stores beginning to open their doors UK retailers have hastily put the final safety measures in place to allow social distancing and offer customers confidence as stores reopen. They are sure to look very different, but just how will our shopping experience change in the new normal?
Here we have a story about one particular service but the same rules of hygiene and safety apply in all retail stores.
Specsavers stores have been open throughout the pandemic, providing emergency eye and hearing care safely to those who need it and the high street staple is now expanding its safety and social distancing procedures as it moves to offer its full range of services to customers, who can now access routine tests in addition to the essential care on offer throughout lockdown.
Throughout the pandemic, hygiene measures – which adhere to Government and NHS regulations – have been in place to ensure customers and staff are safe. In store, staff will be equipped with PPE plus all eye and ear testing equipment and frames will be thoroughly disinfected after each use. Some stores will also have extended opening hours to accommodate their local community.
For customers who feel apprehensive about a visit to the optician post-lockdown, Specsavers has introduced a new in-store role dedicated to putting their minds at ease. The Customer Care Guide will greet customers on arrival and guide them through the appointment process offering reassurance throughout and demonstrating how every measure has been taken to protect customer safety.
A number of increased measures have been introduced to limit the risk of contact. Customers are being asked to book an appointment by phone or online rather than just turning up and there will also be restrictions on the number of customers allowed in stores at any one time, with social distancing observed. Payments will have to be cashless and those unable to attend in-store appointments can still access care and support via Specsavers’ RemoteCare video and telephone consultation service.