New app for rail passenger assistance welcomed by Maria Caulfield MP

A new Passenger Assistance mobile phone app to support customers who require assistance when travelling by train has been welcomed by Maria Caulfield MP.

The app means customers can choose to request assistance via their smartphone nationwide.

The app, which has been developed by the Rail Delivery Group and UK technology company Transreport, will provide an additional option for customers but will not replace Govia Thameslink Railway’s existing support for assistance requests via phone/textphone, online or email.

The app enables customers to:

•             Make a request for assistance for their rail journey

•             Manage their personal details – including a record of the type of assistance required

•             View their travel history

•             Browse rail journeys via the online journey planner

Maria Caulfield MP said “Having this additional method to request assistance for rail journeys will be appreciated by many people, as for some this will be a much easier method. I am pleased to see that the previous methods such as phone/text phone, online or email are still available to those wishing to use them as the new app is an additional service, not a replacement.”